Refunds are always actioned back onto the original payment method. Please allow 2-5 working days for card refunds and 1-3 working days for PayPal refunds to appear back in your account.
I am happy to say that most of our orders arrive within the timeframe stated on our delivery page. However, if something has gone wrong then please contact our Customer Support team after you have read the below useful dates and tracking ...
Unfortunately not, but you can order online and we offer a 30 day returns period for all unwanted goods - for more information please see our Returns Policy.
Unfortunately, we can only ship to the confirmed address that PayPal provide us through their Express Checkout. This is to ensure that both the buyer and seller have full protection against fraud or lost and delayed parcels. If you need further ...
We hope that you never need to make a complaint but if you do, don’t worry, we’re here to help! Please contact our Customer Support team who will help resolve any issue you may have. To help resolve the problem as quickly as possible could you ...
If you have signed up for an account: Simply visit My Account and from here you can track the status of any order. If you checked out as a Guest: You can quickly track the status of your order on the "Track My Order" page. All you will need is your ...
We are talking to our suppliers constantly to get stock as fast as possible! We update our website with up-to-date stock messages as soon as we get an update from our suppliers. To make sure you do not miss out we would suggest you reserve your ...
Orders sent outside of the UK and EU (ROW) If you are ordering and shipping outside of the UK and EU we would recommend that you check if your order will be subject to Customs Duty, Excise Duty and/or Goods Service Tax (GST) fees. Payment of these ...