Why has my product been discontinued?
Unfortunately, the item may have become discontinued by the manufacturer or we are unable to obtain the item from any of our suppliers. We will contact you to ask if you would like an alternative item that is in stock for immediate despatch or we can issue a refund.
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When will an item be back in stock?
We are talking to our suppliers constantly to get stock as fast as possible! We update our website with up-to-date stock messages as soon as we get an update from our suppliers. To make sure you do not miss out we would suggest you reserve your ...
How do I place an order?
You can place your order by adding your items to the basket within the product page that you want to purchase. You can then complete your order by selecting Checkout at the top of the page and completing the details as requested.
Why is the product ID different to the one I ordered?
We list some products on our website under multiple product IDs to allow easier searching for our customers. Some products are compatible with multiple devices and the product will have an ID for each device that it is compatible with. However, we ...
How do I find my Product ID to return my parcel?
You can find your Product ID in your Order Confirmation email or if you ordered through your account you can find details of your orders in My Account here. Alternatively, you can find this at the bottom of the product page under "Key Details".
My item is out of stock what can I do?
If your order has not yet been dispatched, simply contact our support team, ensuring that you include your order ID and the desired changes and we will get this sorted for you.